Lead CRM Strategy Expert
At Colours we use data and AI to push forward how companies operate, how they perform, and how they manage the value of their customers. We aren’t just an IT integration firm or a classic consultancy. We help companies to properly manage their customer lifecycle in every stage and increase customer value. Companies like Groupon, Rohlík, Marks & Spencer, Notino, or the UK iGaming giant Flutter trust our expertise.
Besides that, we prepare our clients for the correct, fast, and effective adoption of AI so it helps them manage their business better and becomes an integral part of their processes and product.
In addition to the Customer Value Growth team, we also have a team of AI architects, data scientists, and analysts. This role sits in the Customer Value Growth team. But on projects, both teams often collaborate.
Who are we looking for? A Lead Consultant.
We are looking for someone who can deliver our clients’ business needs through innovative, AI-driven marketing thinking. You will work closely with Petr and the Customer Value Growth expert team. You will lead large projects using your marketing skills, client data, and AI models and tools 🚀.
What else will you be doing
- acting as a solutions architect for our clients, providing guidance and expertise on CRM strategy development and implementation
- identifying and analyzing our client's requirements and priorities
- co-creating campaign concepts that leverage data, personalization and multi-channel communication to increase efficiency and optimize the customer experience
- collaborating on the design and implementation of technical integrations
- training clients, inspiring them to think differently so that new tools and opportunities are used correctly
- working with CRM platforms - Bloomreach Engagement (Exponea) and others that we implement for our clients.
Your expertise & experience includes
- experience in a similar role including client consultations and ability to communicate with different levels of seniority
- expertise in integrating and deploying CRM platforms through configuration, development and integrations with third parties
- proficiency in marketing automation solutions
- marketing experience in the online/digital world - CRM/CVM, emailing, PPC, social, etc.
- previous experience with Bloomreach (Exponea) is a huge bonus
- Czech & English at high professional level.
What can you expect with us
- flexible working hours and the ability to work remotely
- interesting and diverse projects for major clients in the EU, UK & Czechia
- ESOP plan participation
- an environment without hierarchy and unnecessary processes
- permanent employment and contracting job options
- wellbeing activities and off site get togethers.
