Otvorená pracovná pozícia v productboard

Technical Support Engineer

Typ uväzku
Karolinská 654/2, 186 00 Karlín, Czechia

Are you able to deliver outstanding technical support to a rapidly growing customer base? Want to be part of an energetic and innovative startup? Then why not join our team as a Technical Support Engineer?

Our tech stack:

  • Frontend: TypeScript, React.js

  • Backend: TypeScript/Node.js, Ruby, GraphQL, Kafka
  • Storage: Postgres, Elastic, Redis
  • Quality: Rollbar, ESlint, Prettier, Danger.js, Jest, Cypress.io
  • Ticketing: Jira, Zendesk, Intercom
  • Infrastructure: AWS, Gitlab CI, Github, CircleCI

About you:

  • Has a thorough understanding of product architecture, technical components, and application functionality

  • Will quickly familiarise themselves with the codebase and collaborate with the development team on fixing issues
  • Will develop new tooling to automate recurring requests
  • Will improve product monitoring setup and configuration
  • Will replicate customer issues in a development environment and submit bugs, feature requests, and documentation enhancements
  • Will take ownership of escalated requests
  • Will provide technical support and maintain close relationship and rapport with external customers
  • Will improve support and engineering processes
  • Will work with our ticketing systems, Jira and Zendesk, providing issue monitoring, status updates, documentation, notification, and customer communication
  • Will participate in product design and technical reviews related to new features or enhancements, providing product support and implementation feedback
  • Has coding experience
  • Has experience with SaaS software
  • Is fluent in English (level B2 or higher)


About productboard:

productboard is the product management system of choice for everyone from Avast and Microsoft to rising stars like Metromile and Envoy. In addition to our recent $45M Series-B, Forbes Magazine named productboard 2019's most valued startup of the Czech Republic.

  • We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and markets
  • Our experienced senior team provides expertise, mentoring and support.

  • You’ll enjoy an exciting team atmosphere building a new and complex product

  • We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
  • We have modern offices in Prague and San Francisco. Expect occasional travel to the US.

Perks and benefits:

You'll join a diverse and talented team, with plenty of opportunities for personal growth, impact, and learning.

💰 Stock options

💻 MacBook Pro or notebook of your choice + 34″ monitor

🏋 Multisport card to access sports facilities in Prague.

🏝 5 weeks of vacation and sick days

⏱ Flexible working hours and home office

🍲 Free snacks, drinks, and yummy catered lunches every day

📚 Budget for online courses, education and conferences

🍹 Team events, such as happy hours, off-sites, and retreats

🎓 Language lessons

🌉Opportunity to travel to San Francisco

✈️Compensation for travels and co-working spaces 

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