Otvorená pracovná pozícia v productboard

Scale Customer Success Manager

Typ uväzku
Full-time
Adresa
Karolinská 654/2, 186 00 Karlín, Česko

                                                                                                                          We’re looking for an experienced, empathetic, customer-focused person to help drive customer success and retention. As Scale Customer Success Manager, you’ll help improve process efficiencies, deliver new services, and boost customer loyalty and satisfaction – ultimately helping us maximize revenue. Are you passionate about delivering an outstanding customer experience? Want the opportunity to make a big impact in a fast-growing startup? Then we’d love to hear from you.                                                                                  Let’s make products that matter, together.


        
          Hubert Palán
        

        
          –
        

        
          Founder & CEO
Hubert Palán
Founder & CEO
productboard
productboard

On a typical day, you will …

  • Coach, onboard, launch, and manage customers and monitor their satisfaction
  • Implement programs to drive positive customer outcomes at scale
  • Test playbooks and program ideas and track results based on customer goals
  • Develop an extensive working knowledge of our product, services, and best practices
  • Be a trusted partner for customers on our product’s use-case and functionality
  • Identify opportunities to expand the footprint of our product and services
  • Collaborate with Sales to increase revenue within our customer base
  • Identify barriers to renewal and negotiate pricing details where necessary
  • Advocate for customers by communicating their perspectives, risks, strategic insights, requests, etc.
  • Identify key changes in our customers’ business that may impact the delivery of our products and services
  • Ensure customers are getting the most out of our product and services to maximize their own effectiveness and productivity
  • Help customers understand the benefit of fee-based resources to help further their businesses 

productboard
productboard

About you

  • In addition to 2+ years in a customer relationship role, we’re looking for someone with the following skills and experience:
  • Experience managing a book of business made up of SMB and Midmarket customers
  • Experience working with SaaS / product management teams
  • Experience managing customer relationships for a managed services and/or SaaS organization
  • Strong communication skills – comfortable conducting presentations to large groups
  • Highly motivated and team-oriented
  • Organized, with exceptional follow-through
  • Experience with salesforce.com and/or customer management analytics software


        
          Daniel Hejl
        

        
          –
        

        
          Founder & CTO
Daniel Hejl
Founder & CTO

        
          Geda Juškaitė
        

        
          –
        

        
          Product Manager
Geda Juškaitė
Product Manager

You can look forward to the following benefits:

You'll join a diverse and talented team, with plenty of opportunities for personal growth, impact, and learning.

💰Stock options

💻MacBook Pro  + 34″ monitor

📚Budget for online courses, books and conferences

🏝5 weeks of vacation and sick days

🍲Free snacks, drinks, and yummy catered lunches every day

🏋MultiSport card to access sports facilities in Prague.

🍹Team events, such as happy hours, off-sites, and retreats

⏱Flexible working hours and home office

🎓Language lessons

🌉Opportunity to travel to San Francisco

✈️ Relocation Package for foreign (non Czech or Slovak) candidates relocating to Prague

Interested in this position?

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